SHIPPING METHODS AND DELIVERY TIMES

arrimodels.com only delivers orders to Spain, Islands, Near Europe, and America.

-Spain and Islands: The delivery time is 3 to 10 business days from the date the order is received.

-Near Europe: The delivery time extends up to 30 business days.

Orders where payment is received between 00:00 a.m. and 7:00 p.m. on business days (Monday to Friday) will, as far as possible, be shipped the next business day. Otherwise, the package will be processed and shipped within the next two business days. By default, a processing time of 2 to 3 days is maintained before shipping.

Orders will be shipped directly from arrimodels.com through its logistics operators.

The shipping cost calculation is dynamic based on the products in your shopping cart. Arrimodels does not profit from parcel shipments; the price offered is directly extracted at that moment from our logistics providers.

In the event that no one is available to receive the package at the indicated delivery address, a notice will be left with a telephone number to call and confirm the delivery time. The CORREOS transport agency will hold your package in its warehouses for approximately 7/15 days before proceeding with the return to our facilities.

If you do not receive your purchase within the estimated time, you should contact the Customer Service of arrimodels.com. You can write to us at arrimodels@gmail.com or call 621360683. From the moment we have your notification, we will take the necessary steps to investigate why it was not received within the agreed time.

Shipping with Time Slots

The parcel system does not provide a preferred time slot for the delivery of your package. If you require a premium service, please contact us before placing your order to offer you the best solution.

Defective Products

All display bases (peanas) are inspected before leaving the warehouse and subsequent shipping. Each base is individually wrapped and protected to minimize potential damage during transport.

The following will be considered defective products:

• Lacquered MDF Bases in Black that suffer pitting or dents.
• Pedestal-type bases where the base has detached from the main block.
• Bases showing significant dents or deformations in the structure.

The following will NOT be considered defective products:

• Stained natural wood bases (tobacco, cherry, black, and green series) that have different shades throughout the base. These are made of natural English Cypress wood, and the absorption level of stains varies. They may present small grooves or points characteristic of natural wood.
• Olive wood bases containing micro-fragments or cracks that do not affect the integrity of the base. This is natural wood, and therefore there may be imperfections.
• Stained bases that do not match the desired shade exactly. Since these are natural woods, tones may vary.

RETURNS

If you find a defective product in the received order, you must contact arrimodels@gmail.com or call 644702353

You may return the goods provided you communicate your intention within one week of receiving the order and as long as the packaging is kept in optimal condition. To do so, you must contact us at arrimodels@gmail.com, call 621360683, or use our contact section.

Whenever the return is due to product defects, arrimodels.com assumes the shipping costs incurred by the return. You may replace it or substitute it for other items. The refund (if applicable) for products in poor condition will be paid once the package with said products has been returned and received at the arrimodels warehouse.

If the reasons for return are unrelated to arrimodels.com—that is, if the goods are in perfect condition but you still wish to return them—you must send the product in its original packaging and in perfect condition. The costs incurred from the return will NOT be covered by arrimodels.com.

RETURNS: IMPORTANT INFORMATION

In the event that the goods arrive broken and it is clearly due to transport effects, to be able to resend the damaged products at arrimodels.com's expense, it is necessary to provide:

• Photo of the damaged goods in their entirety: the photo must show the damage in its entirety and not just a detail. If the damage is not perceptible in a general shot, it will be necessary to add another image of the item showing it. If more than one item is damaged, take a photo grouping all items in a single image.
• Photo of the outer packaging, including the shipping label: the photo must show that the shipment was made with the transport company and that the claim corresponds to the contracted shipment. We request that the photo be taken from a distance where the shipping label is visible.
• Photo of the goods with inner packaging: the photo must show that the packaging used protected the content during transport. We request an image of the damaged goods placed inside the packaging exactly as they originally arrived.