arrimodels.com will only deliver orders in Spain, Islands, Europe and the USA. -Spain and Islands: The delivery time is 3 to 10 business days from the date of receipt of the order. -Europe Close: The delivery time extends up to 30 business days. Orders in which the payment is received between 00:00 a.m. and 7:00 p.m. will be sent the next business day. On the contrary, the package will be processed and sent two business days following. Orders will be sent directly from arrimodels.com through its logistics operators.
The calculation of shipping costs occurs dynamically depending on the products you have in your shopping cart. In the case of not having a person responsible for receiving the package at the indicated delivery address, a notice will be left with a telephone number to call to confirm when they can deliver the merchandise. The transport agency will keep your package in its warehouses approximately 7/15 days before proceeding to the return to our facilities. If you do not receive your purchase in the estimated time, you should contact the Customer Service of arrimodels.com. You can write to firstname.lastname@example.org or call 635341913. From the moment we have your notification we will take the necessary steps to find out why you have not received it within the agreed time.
If you find any defective product in the received order, you should contact email@example.com or call 635341913 You can return the merchandise to us provided that you communicate your intention within a week after receiving the order and as long as you keep your packaging in optimum condition. To do this you must contact us at firstname.lastname@example.org, call 635341913 or you can also use our contact section. Whenever the return responds to defects of the product, arrimodels.com assumes the shipping costs caused by the return. You can replace it or replace it with other items. If the reasons for the return are unrelated to arrimodels.com, that is, if the merchandise is in perfect condition but you still want to return it, you must send the product in its original packaging and in perfect condition. The expenses incurred in the return, will NOT be borne by arrimodels.com.
RETURNS IMPORTANT INFORMATION In the event that the merchandise arrives broken and clearly it is for transport purposes, in order to resend damaged products at the expense of arrimodels.com it is necessary to present: Photo of damaged merchandise in its entirety: The photo must show the damage in its entirety and not just a detail. If the damage is not perceptible in a general shot, it will be necessary to add one more image of the article where it is shown. In case more than one damaged item is found, take the photo by grouping all the items in a single image. Photo of the outer packaging, including the transport company label: the photo must show that the shipment has been made with the transport company and that the claim corresponds to the contracted shipment. We request that the photo be taken at a distance where the shipping label is visible. Photo of the merchandise with inner packaging: the photo must show that the packaging used has protected the content during transport. We request an image of the damaged merchandise placed inside the packaging, as it originally arrived at the recipient.